Refund Policy

You can request a refund by email.
PbP refunds will be prorated from the time of the request, the last attended session, or check-in (whichever is the most recent).
Live Session refunds will be granted if the request is submitted within 24 hours of the session's start time.
If a portion of a live or PbP session is canceled, players will be refunded a prorated amount. If an entire live or PbP session is canceled, players will be refunded the full amount.
Players will be refunded to the same method of payment within 7-10 days, plus any additional processing time required by Stripe and your credit card company.